• Return Policy

RETURN POLICY

How and when do I get refund? As our continuous endeavor to provide best in class services to our customers we have a very easy refund policy. Refund depends upon several conditions. 1. Failed Transaction: If your were trying to make payment online via payment gateway and for some reason your payment fails then such a payment will be refunded directly to your account within 5 to 14 days. 2. Expired Product: If you find that the product you recieved is a expired product, in such a cases you can call our customer care and arrange for pick of the products and the amount paid for the same transaction if paid online then it will be credited to your account directly within 5 to 14 days and if you paid through cash on delivery then either you will recieve wallet cash or cheque will be issued in favour of customer. 3. Damaged Product: If you receive damaged product or leaking then you can just call our Customer Services at +91 74058 61000. Register for return of the damaged product along with relevant details. We will arrange for pick up and deliver fresh product to you or refund the amount charged on the product to the customer. 4. Expired Product: If you find that the product you recieved is a expired product, in such a cases you can call our customer care and arrange for pick of the products and the amount paid for the same transaction if paid online then it will be credited to your account directly and if you paid through cash on delivery then either you will recieve wallet cash or cheque will be issued in favour of customer. Otherwise we can also arrange new product for you at the time of pick up. 5. Wrong Product: If unfortunately you recieve wrong product then you just have to inform our customer care for the same and your product will be exchanged or you will recieve 100% refund for the amount paid. 6. Product Not Dispatched: If you order any product from kiranaspecial.com and if in case your product is not delivered in specified time in such a cases total amount will be refunded to you. For more information call us on +91 74058 61000 or Drop Mail at info@kiranaspecial.com

Scroll